Support Center
We're here to help you get the most out of LearnMate.
Frequently Asked Questions
How do I create flashcards with AI?
Simply paste any text, upload a PDF, or scan a document using your camera. Our AI will automatically extract key concepts and generate flashcards for you. You can then review and edit the cards before adding them to your study deck.
What is spaced repetition?
Spaced repetition is a learning technique that shows you flashcards at optimal intervals based on how well you know each card. Cards you find difficult will appear more frequently, while cards you know well will appear less often. This scientifically-proven method helps you retain information longer.
How do I cancel my subscription?
You can cancel your subscription at any time through your device's app store settings. On iOS, go to Settings > Your Name > Subscriptions > LearnMate > Cancel Subscription. On Android, open the Google Play Store > Menu > Subscriptions > LearnMate > Cancel.
Can I use LearnMate offline?
Yes! Once you've downloaded your study decks, you can study them offline. However, AI-powered features like generating new flashcards require an internet connection.
How do audio lessons work?
Our AI converts your flashcard decks into podcast-style audio lessons. These are perfect for learning while commuting, exercising, or doing other activities. You can customize the speaking speed and voice.
Is my data secure?
Yes, we take your privacy and data security seriously. All data is encrypted in transit and at rest. We never sell your personal information. For more details, please review our Privacy Policy.
How do I request a refund?
Refunds are processed through the app store where you made your purchase. For iOS, contact Apple Support. For Android, contact Google Play Support. If you have any issues, please email us at support@learnmate.app.
Still need help?
Can't find what you're looking for? Our support team is ready to assist you.
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